Overview
- Overview
At Snapsites, customer satisfaction is our top priority. We are committed to providing high-quality website design and social media services. This Refund and Returns Policy outlines the conditions under which refunds may be issued and services adjusted. - Refund Eligibility
Refunds will only be considered under the following circumstances:
The project has not commenced, and no work has been delivered.
The request for cancellation is made within 7 days of payment.
There is a significant delay in project delivery caused by us, not attributable to client actions or external factors.
There is a demonstrable failure to deliver the agreed-upon services.
- Non-Refundable Services
Certain services are non-refundable once initiated or delivered:
Custom website design and development after the initial mockups or designs are approved.
Social media management services for the period already worked on.
Subscription-based services (e.g., hosting, maintenance, or retainer agreements) after the subscription period has begun.
Any third-party services or products purchased on behalf of the client, such as domain names, plugins, or software.
- Refund Process
To request a refund:
Submit a written request to info@snapsites.co.uk with the subject “Refund Request” and include your project details.
Our team will review your request within 7 business days.
If approved, the refund will be processed via the original payment method within 14 business days.
- Amendments and Revisions
We offer revisions as part of our commitment to delivering quality work:
Revisions must be requested within the project scope and timelines.
Excessive or out-of-scope revisions may incur additional charges.
We reserve the right to limit revisions if they contradict the original brief.
- Project Cancellation
If you wish to cancel a project after work has commenced, you will be charged for the work completed up to the cancellation date.
A detailed breakdown of work and associated costs will be provided.
- Liability Limitations
We strive for excellence but cannot guarantee specific outcomes such as search engine rankings, increased sales, or social media engagement, as these depend on multiple external factors. - Contact Us For questions or concerns about our Refund and Returns Policy, please get in touch with us:
Email: info@snapsites.co.uk
Phone: 0121 772 4015
Address: 65-67 Whitmore Road, Birmingham, B10 0NR. England. UK.
- Policy Updates This Refund and Returns Policy may be updated periodically to reflect changes in our services or legal requirements. Please take a look at this page regularly for updates.